Privacy Policy

At RN-Shop Ltd, we have spent over 10 years building a reputation based on trust and reliability. We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website or make a purchase from our selection of new and used tech.

1. Information We Collect

To provide our services, we collect the following information:

  • Identity Data: Name, username, and date of birth (for mandatory age verification).
  • Contact Data: Email address, billing address, delivery address, and telephone number.
  • Financial Data: Payment details (processed securely via Klarna; we do not store full card details).
  • Transaction Data: Details about products you have purchased from us (including warranty records for new and used items).
  • Technical Data: IP address, browser type, and usage data via cookies.

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders via our trusted partners.
  • Verify your age to ensure compliance with UK law regarding age-restricted products.
  • Manage your account and provide expert customer support.
  • Improve our website and shopping experience based on over a decade of industry feedback.
  • Send promotional emails (only if you have explicitly opted in)

3. Age Verification & Third Parties

Because we sell age-restricted goods, we have a legal obligation to verify that customers are 18 years or older.

  • VerifyMyAge: We share specific data (such as name and address) with Verifymyage.co.uk to confirm your age. They may use various databases to perform this check.
  • Payment Providers: We share data with Klarna to process payments and perform credit/fraud checks.
  • Couriers: We share your name, address, and phone number with Royal Mail to facilitate secure delivery and tracking.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees and third parties who have a strict business need to know.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Gift card records are maintained for 12 months in line with our expiry policy.

6. Your Legal Rights

Under the UK GDPR, you have the right to request access to, correction of, or erasure of your personal data. You may also object to processing or request a restriction on how your data is used. To exercise these rights, please contact info@rn-shop.co.uk.

7. Cookies Policy

Our website uses cookies to distinguish you from other users and keep track of your shopping basket.

1. How We Use Cookies

  • Essential Cookies: Necessary for the website to function, such as keeping items in your shopping basket and allowing you to stay logged in.
  • Performance Cookies: To understand how visitors use our site so we can improve the experience.
  • Functionality Cookies: To remember choices you make, such as your region or login details.

Third-Party Cookies: Used by our partners, such as Klarna (for payment processing) and Royal Mail (for tracking), to provide their specific services.

2. Managing Cookies Most browsers allow you to refuse or delete cookies. Please note that disabling "Essential Cookies" will prevent you from placing an order on our site.

8. Trustpilot Reviews

  • To maintain transparency and continually improve our service, we may invite customers to leave a review on Trustpilot.
  • After making a purchase, your name, email address, and order reference may be securely shared with Trustpilot for the sole purpose of sending a review invitation.
  • Trustpilot acts as an independent review platform and processes your data in accordance with their own privacy policy.
  • You are not obligated to leave a review, and you may unsubscribe from Trustpilot invitations at any time.
  • We never share financial information or sensitive personal data with Trustpilot.
    This helps us ensure genuine feedback and maintain the high level of trust we’ve built over the past decade.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: info@rn-shop.co.uk

Address: 337 High Rd, Ilford IG1 1TE

RN-Shop Ltd Last Updated: 23rd Feb 2026