Shipping policy

4. Delivery and Carriage Charges

4.0. Dispatch: Goods will typically be dispatched from our warehouse on the same day for orders placed before 10:00 AM. Orders placed after 10:00 AM will be dispatched the next working day. All dispatch dates are estimates and are subject to change without notice.

4.2. Delivery Timeline: We aim to deliver goods within 2–3 working days of dispatch via DHL. This timeline is subject to courier performance. Tracking information usually updates 12–24 hours after the item reaches the sorting depot.

4.3. Shipments: Your order may arrive in multiple shipments depending on stock location and item size.

4.5. Signature Requirements: Deliveries are made to the address provided at checkout, typically between 9:00 AM and 6:00 PM, Monday–Friday. If your order value exceeds £25, a signature from a person over 18 years old is mandatory.

  • Note: We accept no responsibility for loss or damage if you instruct the courier to leave goods unattended or in a "safe place."

4.7. Packaging: The disposal of all packing materials is the customer's responsibility.

4.8. Failed Delivery: If no one is available to accept the delivery, the goods may be returned to our warehouse. We reserve the right to charge an additional re-delivery fee in these instances.

4.9. Redirection: If you request a change to the delivery address after the goods have been dispatched, we reserve the right to pass on any additional redirection charges incurred by our carriers.

4.10. Inspection: Please check your items upon delivery. Any missing or damaged goods must be reported to the delivery driver at the time of arrival or to us within 24–48 hours.

4.12. Shipping Restrictions: Carriage charges are calculated based on your postcode at checkout. Please note: We do not offer worldwide shipping.

4.13. Access: Deliveries are made to ground-floor entrances only, subject to reasonable and safe access. You must inform us of any special delivery conditions (e.g., restricted access, gate codes) when placing your order.

4.14. Force Majeure: We are not liable for delays or delivery failures caused by events beyond our reasonable control. This includes, but is not limited to: accidents, vehicle breakdowns, fire, flood, severe weather, acts of God, war, riot, or supplier defaults. We will work to resolve such issues as quickly as possible.

4.15. DHL Tracking: We utilize DHL Tracked Shipping. Tracking information will be sent to your registered email address once the courier has processed the parcel (typically 12–24 hours after purchase).

RN-Shop Ltd Last Updated: 22nd Feb 2026