Shipping & Returns FAQ

Shipping & Frequently Asked Questions

Reliable Service. Over 10 Years of Expertise.

📦 Delivery & Shipping

When will my order be sent?

  • Ordered before 10 AM? We aim to dispatch it the same working day.

  • Ordered after 10 AM? It will be dispatched the next working day.

  • Note: Our team works Monday–Friday to get your tech to you as fast as possible.

How long does delivery take? We use Royal Mail Tracked Shipping, which typically takes 2–3 working days. You will receive tracking information via email once your parcel is scanned at the sorting depot (usually 12–24 hours after dispatch).

Do I need to sign for my delivery? If your order is over £25, a signature from an adult (18+) is mandatory. Deliveries usually take place Monday to Friday, between 9:00 AM and 6:00 PM.

Do you ship internationally? No. To maintain our high standards of service and speed, we currently ship within the UK only.

🔄 Returns & Refunds

What is your return policy? We offer a 14-day return window from the date of your cancellation request. To qualify for a refund:

  • Items must be unused and in their original packaging.

  • Used/Pre-owned items must be in the same condition as sent.

  • Items must be packaged securely (at the customer's expense) to prevent transit damage.

My item arrived damaged or is faulty—what should I do? Please email us at info@rn-shop.co.uk within 24–48 hours of delivery.

💡 Pro Tip: Attach a digital photo and a brief description of the issue. This helps our expert team diagnose the problem quickly and often saves you the hassle of posting the item back for a physical inspection!

How long do refunds take? Once your return is received and inspected, refunds typically take 5–10 working days to process back to your original payment method or Klarna account.

📞 Contact Us

Have a question about a specific product? With over a decade in the business, we have the answers. Here